Terms & Conditions


This page is here to protect both seller and buyer.  It sounds much more scary than it is...any problems may be simply sorted out by email.  Please read the Terms and Conditions and Delivery and Returns Policy carefully before using this website as they contain important information about your rights and obligations. By accessing, using and ordering items from this website you agree to be legally bound by these terms and conditions and Delivery and Returns Policy, which may be modified and posted on this website from time to time. This website is operated by HeavenlyNecklaces.com and heavenlylondon.com ('HL', 'HL.com', 'HN', 'HN.com', 'our', 'we', or 'us').

  1. To order items from the website you will follow the ordering procedure set out on the ordering pages of our website.

  2. The submission of your order on our website is an offer to buy from us. There will be no contract between you and us until payment has been made in full by you and we have sent an e-mail confirmation of your order to you. At any point prior to the sending of the e-mail confirmation to you we may decline your offer and any money paid by you will be returned to you.

  3. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for the item and that should you have already made payment for the item, you are refunded in full.

  4. Orders placed for delivery outside the UK without the required international postage supplement will be cancelled and any payment returned in UK Sterling (£) we shall not be liable for any exchange rate or consequential losses incurred.


  1. The price payable for the items you order is the price stated on the website at the time you place your order and will be confirmed to you during the ordering process. We may change the price of any item at any time before you place your order

  2. We try to ensure that the prices displayed on the website are correct and accurate. In the event of a pricing error and where the correct price for an item is higher than that stated on the website or your order we shall notify you of such and you may cancel the order and decide whether to reorder the item at the correct price.

  3. All prices are expressed inclusive of any VAT payable unless otherwise stated.

  4. You must pay for the items you order at the time you place your order on the website. All payments must be made in UK pounds sterling.