Sustainability plays a huge part in everything we do. We believe that all businesses no matter what size have an important role to play to meet the environmental, social and economic needs of the present without compromising the ability for future generations to meet theirs.  

1. Social 

All of our staff here in the UK are on fair wages and we have a high staff retention rate within our small team. 

Overseas, our jewellery suppliers in Thailand have all their employees registered under the Social Security Act with the objective of providing coverage for fund members under certain conditions. The coverages include: Sickness, Maternity, Disability, Child Allowance, Unemployment, Old Age and Death.  

They follow the government regulations labour work providing quality, health and safety environment, which we concern and respecting fair human rights.  

We perform regular audits on our suppliers to ensure they are adhering to the standards we maintain. 

2. Environmental 


We take packaging seriously. 

All of our cardboard packaging is FSC certified. The FSC® mark guarantees that all materials come from an FSC® forest, where no more wood is cut down than the forest can reproduce. This means better protection of the animal- and plant life, and all foresters have proper training, safety equipment and a decent wage. and made from recycled materials. 

The jiffy bags we send our orders in are made from 80% recycled plastic and are 100% recyclable. 

We avoid using all plastics where possible (sellotape, bubblewrap) and re-use these materials where possible. 

Sustainable Metals

We make sure our material is sustainable too.

Precious metals used in our manufacturing process are responsibly sourced and conflict-free. Our Silver and Gold Metal Refinery supplier is accredited on the LBMA (Responsible Gold Guidance and Responsible Silver Guidance for Good Delivery Refiners) List and compliant with the RGG (Multi-metal Combined Responsible Gold Guidance).

Our suppliers follow the regulations to combat systematic or widespread abuse of human rights, to avoid contributing to conflict and to comply with high standards to anti-money laundering (AML) and combating terrorist financing (CTF) practice.

 Our silver supplier is a proud member of Thai Silver Exporters Association, a member of Thai Chamber of Commerce, and BWC (Buy with Confidence) a certifications program issued by Thailand’s Ministry of Commerce to ensure the quality and standard of Thai gem and jewellery.

Conflict-Free Diamonds
Though we sell predominantly imitation diamonds, when we do use real diamonds, we are committed to ensuring high ethical standards in our sourcing of them. We work exclusively with our long-term trusted suppliers who guarantee ethical sources of our materials including chains, findings, and stones. We also offer our customers Lab-Grown Diamonds which are produced without environmental and humanitarian effects. Our closed-loop production process allows us to maintain sustainability across our supply chain. We offer a certified diamond service upon request by sending diamonds to Gemological Institute of America (GIA) Bangkok to get certified.
Our suppliers meet the European Union’s REACH (Restriction, Evaluation, and Authorization of Chemicals) regulation, which aims to restrict hazardous substances such as nickel, lead, and cadmium in all parts of jewellery that could be accessed by the end consumers, and ultimately reduce the amount of harmful chemicals in the environment.

3. Economic 

As a female-run business, Heavenly London is committed to promoting the safety and wellness of young women throughout the world. 

With this in mind, we support the following charities that align with our values

Women’s Aid 

ActionAid is an international charity working across Africa, Asia and Latin America to end domestic violence.

Through local women's groups and girls' clubs, they empower women and girls to know their rights – especially their right to make choices about their own bodies.

By funding local women's organisations, Action Aid helps provide vital information and support services like women's shelters for survivors of domestic violence. We support organisations who investigate domestic violence cases and take perpetrators to court to ensure they are brought to justice.

Womankind Worldwide

Womankind Worldwide strengthens and supports women’s rights organisations and movements with the resources they need to challenge oppression and change the lives of women, in the home, the workplace and the communities they live in.

In light of recent news, we have added CARE's Ukrainian Crisis Fund to our list of charities. This emergency fund aims to reach 4 million people with immediate aid and recovery, food, water, hygiene kits, psychosocial support, and cash assistance — prioritizing women and girls, families, and the elderly. We will continue to donate a % of our profits to help support this cause.